1. RETURNS + EXCHANGES CONDITIONS
Aureta Studio ("Us", "We", "Our") accepts returns or exchanges of Aureta Studio products ("Products") eligible for return (as defined in this Policy and in the Terms and Conditions of Sales) within 14 calendar days of receipt of the Products arriving at the provided shipping address during Checkout. If any Products are returned after 14 calendar days, the customer will be refunded store credit only. We will not accept any returns or exchanges after 60 calendar days of receipt of the Products being delivered.
The right of right of return does not apply to orders for personalized Products and for any other purchased Products that you were labelled as non-returnable at the time of completing your order (in accordance with applicable law) ("Non-returnable Products"). Such Non-returnable Products include those given their nature (e.g., fragrances or cosmetic products), or for hygiene reasons (e.g., masks, underwear, bathing suits, swim trunks).
We only allow exchanges on the same Product (same price) in a different size / color. If you would like to receive a different Product or the same Product in a different color instead (different price), please return your purchased Product for a refund. Then place a new order online for the Product you would like.
Products shall be returned in their original condition, unused, unaltered, and undamaged, in their original package, and with the original Aureta Studio tags and labels attached, along with any related accessories, documents (e.g., Product certificates), and protective covers that were included in the original packaging. All returned Products will be inspected before any refund is processed and returned or before any exchange is granted. Returns or exchanges of incomplete, worn, altered, damaged Products will not be accepted and will returned back to you.
2. RETURNS + EXCHANGES PROCESS
To return or exchange a Product, you must inform us of your intent. You may do this by either:
Connecting to https://www.auretastudio.co --> log into your STUDIO account --> go to your "Order History" --> complete the online Return Form OR online Exchange Form by selecting the Product(s) you would like to return / exchange and list the quantity and reason for return / exchange; or
Contacting us at firstname.lastname@example.org. You must include the purchased Products you wish to return / exchange, your exchange request (new size / color) if applicable, and your order number.
Once you receive an email confirmation for your return / exchange request. Please follow the instructions below to return the Product(s) to our Studio:
Wrap the Products you wish to return or exchange securely to avoid any damage while shipping; Place them in their original packaging and then inside the anonymous shipping box in which you received your order; and
Attach your return shipping label to the outside of the box, on top of the original label, and seal the box securely; and
Visit the Carrier website or drop the box to the nearest Carrier drop-off location and ship it to the location indicated in your confirmation email.
Please note that all Products must be returned within 14 calendar days from your request for return or exchange.
Once the Product(s) for which a return or exchange was requested has been received by Aureta Studio, we will inspect the Product(s) to ensure that the return / exchange requirements documented in Article 1 are met. Subject requirements being met, an exchange or refund will be made.
Refunds will be made to the original purchaser, in the original method of payment and in the same currency as purchase. For orders placed with Pre-Paid Cards, Aureta Studio has no liability or control over your refund, pending charge, and payment processing times. These financial institutions reserve the right to process these reversals at their discretion and we are unable to expedite this process. Please contact your Pre-Paid Card issuer for further information and assistance.
Refunds will be issued no later than 14 days from the date your Product(s) were delivered to the Studio. Following reception of your returned items , a confirmation email will be sent to you. Once issued, refunded payments will be returned within 3 - 5 business days.